Fixes

Most Recent Issues and Fixes.

Help If these don't answer your question, please use the support desk HERE If you have forgotten your password for support use this LINK If that does not work it means your email address has changed, therefore contact accounts@digitalhost.com.au For any latest fixes because of server issues please visit our forums HERE

Its been reported that BigPond / Telstra are having routing issues to the United States and other international websites, this may affect some of our clients and Telstra report to us they are working on the issue.

If Gallery or other program which use Image Magick is not working properly place a blank file named php.ini in the same folder as gallery.

Some programs such as gallery may require you to put a php directives in the php.ini file to overide our system.

For example:

enable_example = example

In the directory where gallery is installed either create/modify a php.ini file with the following inside:

enable_functions = exec

If your website has recently been moved to a new server or upgraded here are some possible issues and resolutions:
1. New server runs php in a jailed environment which cannot be turned off, but its not the same as safe mode, basically if your running .htaccess files with php directives in them, rename the .htaccess file to: php.ini

2. Sometimes email accounts become corrupted from move, if you have an email problem from move its from two reasons.

a. Corruption from move: Solution remove email account from cpanel on new server and renew.
b. Your ISP is caching the IP of the old server, Solution: wait up to 48 hours.

3. Mailing lists don't transfer, we can however copy them individually but would prefer if you had a mailing list to set that up on new server to remove an possibility of errors.

4. SSL certificates don't transfer and have to be setup by us again and you will need to have a new CRT generated by the SSL provider.

5. Horde Webmail address book does not copy across, download any address books from your webmail and save to your computer, then re-upload to the new server.

6. Subdomains: If any of your subdomains do not work, please login to the Cpanel of your new server and remove the subdomain from the Subdomain adder, and then put it back, this will update the dns for the subdomain and will not affect the subdomain files in your account.

Otherwise as your account resolves to the new server all files and databases should be 100% in place, if you have any issues please don't hesitate to contact us, we have full double backups of your account on the old server.

Comcast et al related DNS blocking and resolving issues - Beginning on the morning of 12-20-04 clients using Comcast and related ISPs began to be unable to "get to their sites" on the Digitalhost (and other) networks. Many clients have sent tracerts and pings but they have all shown the packets getting through. Further investigation has revealed that in all cases (that clients have responded to us) the client has been able to ping, tracert, and get to their site(s) and control panels via IP but not via domain names. Our clients have been calling Comcast and Comcast has been saying there is no issue, they ping and tracert and say everything is fine. We have called Comcast and they only have level1 technicians available but they did confirm now that throughout their entire network they are now getting flooded with calls about this issue. They have told us that Tuesday morning they will have level2 technicians working on the issue and will update us. We suspect they have applied port 53 filtration/blocking on parts of their network, possibly to filter out a DDOs they may have been receiving or similar. In any event, many Comcast and related ISP customers will continue to have problems until they can get it resolved. Customers need to call Comcast and not Digitalhost as there is nothing that Digitalhost can do from this end. If anyone gets any updates from Comcast please let us know. UPDATE: One client spent 2 hrs on the phone with Comcast. The Comcast rep was able to get to the clients sites but the client was not. The client requested new DNS servers and was given them and then the client was able to get to his sites - It appears it is not a routing issue with Comcast but rather a problem with the dns servers that Comcast provides to its customers. Here are the working DNS servers that Comcast gave the client 68.87.66.196 68.87.64.197 It would be a good idea to have your clients switch their personal computers to the above two DNS servers or to have them use your servers IP for their resolver.

Issue: Cannot send emails from Outlook express

Fix: Tools / Accounts / Properties / Advanced

Change the 'Outgoing Mail SMTP:' from 25 to 26

Issue: Confusion over what name-servers clients websites are supposed to be using.

Fix: go here http://www.dnsreport.com type in your domain name and click DNS Report

the second box: Will look something like this: EXAMPLE ONLY

INFO

NS records at parent servers

Your NS records at the parent servers are:

dns1.e-x-a-m-p-l-e.com. [69.50.210.92] [TTL=172800] [US]
dns2.e-x-a-m-p-l-e.com. [69.50.210.93] [TTL=172800] [US]

[These were obtained from h.gtld-servers.net]

Those are the name servers listed on your dns report are what you should be using unless you have not yet updated your name servers from your old host.

Example of what would be at your domain registrar:

dns1.e-x-a-m-p-l-e.com * Example only do not use these ones unless your report says so or digitalhost instructs you.

dns2.e-x-a-m-p-l-e.com * Example only do not use these ones unless your report says so or digitalhost instructs you.

Issue: Cannot receive emails to my email account.

Fix: Check the quota of that email account, ensure your account is not over quota overall.

Issue: For reseller: Added a new account, then parked that domain onto another account:

Fix: Remove both the parked domain and the new account, You cannot setup a domain as an account as well as park it.

Issue: Website not working, server is up, other sites on server working.

Fix: check your domain registration expiry date, domain was expired.

Issue: CGI / Perl Script not working correctly.

Fix: Uninstall FP ( FrontPage ) extensions, CGI / Perl Scripts and FP extensions cannot co-inhabit.

Issue: Password Box keeps popping up in Outlook Express when attempting to send emails.

Fix: Tools / Accounts / Properties / Servers , Ensure ' My Server Requires Authentication is Checked.

Ensure 'Logon Using Secure Password Authentication' is UNchecked.

TIP: Do Not Take the Risk and Store Clients Credit Card Details in Programs on our servers, on your computer or within any database: Instead use an excellent service such as 2checkout They take the risk and are fully insured against fraud and credit card risk.