digital
04-07-2005, 02:36 PM
Ok common issue if your account has recently moved server, moved from another host, your ISP has made changes.
1. Check all the settings are correct, and Check / Uncheck them all and close the email program and Try again.
2. Remove the email account from your computer program such as Outlook or Outlook express, put it back NEW. ( Not the entire program, just the email account contained within. )
3. Remove the email account from your cpanel on our server, then put it back NEW.
4. Check your settings are correct.
Tools / Accounts / Propertities / Servers should show
Incoming Mail POP3: mail.yourwebsitedomainname.com
Outgoing Mail SMTP: mail.yourwebsitedomainname.com
5. Check your settings are correct.
Tools / Accounts / Propertities / Servers
My Server Requires Authentication ( should be checked / ticked.)
Logon Using Secure Password Authentication ( should NOT be checked / ticked. )
6. Some ISP's have been blocking port 25 outgoing smtp server, please use our alternative port 26
Tools / Accounts / Settings / Advanced /
Outgoing SMTP server currently would say 25
try changing to 26 and save.
7. some clients email programs won't run using the mail.domainname settings in the mail servers setting
Tools / Accounts / Settings / Servers
where it should say
mail.yourdomain.com
mail.yourdomain.com
try replacing with
yourdomain.com
yourdomain.com
* replace yourdomain.com with the name of your website/domain name.
8. Always allow at least 48 hours after moving to our service before requesting email support, some ISP's take at least 2 days to resolve some websites, emails accounts need a website to be resolving properly to work.
1. Check all the settings are correct, and Check / Uncheck them all and close the email program and Try again.
2. Remove the email account from your computer program such as Outlook or Outlook express, put it back NEW. ( Not the entire program, just the email account contained within. )
3. Remove the email account from your cpanel on our server, then put it back NEW.
4. Check your settings are correct.
Tools / Accounts / Propertities / Servers should show
Incoming Mail POP3: mail.yourwebsitedomainname.com
Outgoing Mail SMTP: mail.yourwebsitedomainname.com
5. Check your settings are correct.
Tools / Accounts / Propertities / Servers
My Server Requires Authentication ( should be checked / ticked.)
Logon Using Secure Password Authentication ( should NOT be checked / ticked. )
6. Some ISP's have been blocking port 25 outgoing smtp server, please use our alternative port 26
Tools / Accounts / Settings / Advanced /
Outgoing SMTP server currently would say 25
try changing to 26 and save.
7. some clients email programs won't run using the mail.domainname settings in the mail servers setting
Tools / Accounts / Settings / Servers
where it should say
mail.yourdomain.com
mail.yourdomain.com
try replacing with
yourdomain.com
yourdomain.com
* replace yourdomain.com with the name of your website/domain name.
8. Always allow at least 48 hours after moving to our service before requesting email support, some ISP's take at least 2 days to resolve some websites, emails accounts need a website to be resolving properly to work.